Frequently Asked Questions
Do you offer veterans or first responders discounts?
We do! Please use the GOVX verification portal at the bottom of this page to submit your identification and receive your 10% discount.
What is the return policy?
We are committed to sustainability and reducing waste. As all of our products are made-to-order, we are unable to offer returns or exchanges at this time.
Damages and Issues
Please inspect your order upon receipt and contact us immediately at hello@fanjoy.co if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.
Non-returnable Items
Since our products are custom-made to order, we cannot accept returns on any items. Additionally, we do not accept returns for hazardous materials, flammable liquids, gases, or perishable goods.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, as required by law. However, this applies only to unused and unworn items in their original packaging with proof of purchase. Please contact us at hello@fanjoy.co to initiate this process.
We appreciate your understanding and support in helping us reduce waste and create a more sustainable future.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
